Everyone may look up his/her own name in Google - so what is the special feature of the YouDefender?
The YouDefender works with a search robot, which is particularly cut out for the specific requirements of people search engines. Our search result is therefore much more comprehensive has a higher standard than a self-conducted search even if various search engines are used could ever be. Though there are also recruitment agencies, universities and other institutions that want to find out more about you are able to deal with the Internet. But our customers are always surprised what we are able to find about them on-line.
Why do we offer our services on a subscription basis?
If you have comissioned the research of your personal on-line data with us, so that we can delete unwanted entries and/or search results for you, you can't be sure of your on-line privacy forever. Our subscription guarantees you a long-term safety and the control of your online identity. This is especially important when it comes to your career or your child is very active on the Internet.
Are you able to delete every entry by the owners of the webpages?
Yes, very often. But unfortunately, we can not guarantee that in every case. Through close cooperation with the website operators we try to achieve the best result for you and with that the removal of all your unwanted data on-line. However we would like to stress that we are not able and willing to delete news articles and other publications that are liable to the freedom of expression and freedom of press. We specialize in the privacy and the reputation of our customers. If a client instructs us to remove content we can not eliminate or we don't want to eliminate we inform the customer about it and refund the money immediately. If the sucess seems possible for us and we have already begun with the removal of an unwanted entry, we won't be able to refund the money, since part of the service has already been rendered.
Do I have to pay - even if YouDefender's effort to remove a website stays without sucess?
Yes you have, since our team will put the most effort and dedication into those cases that are rather problematic. This means our team will spend much more working hours with those cases than they will with the easier cases.
Can you also delete entries from the cache of the search engines?
Yes, if the data is being deleted by the owners of the webpages, it can also be deleted from the cache.
Can I comission YouDefender with the deletion of an unwanted entry even without a search?
Of course, that is possible.
How is my customer and order data secured and stored?
Confidence and security are essential for YouDefender. Privacy and security are our top priority. All data is only transfered via SSL encryption, so that the maximum security is guaranteed. Our servers are aditionally provided with the latest security technology. Your data will be deleted from our system immediately and completely after the termination of the contract. You can be sure that we will never transfer data and information about you or your family to a third party!
How long will my data stay on the servers?
Only as long as it takes to bring your order to a successful completion. After the termination of the contract we will delete all your data from our servers.
Are there orders that you refuse to accept?
The services of the YouDefender must not be made use of for illegal activities or services that we perceive as inequitable from our own personal conviction, for instance the deletion of entries with mit right win extremist, paedophilic or problematic religious background.
Do you also offer this service outside of Germany?
Currently, we offer our services throughout the German-speaking world.
Do you only work for individuals?
Our service on the Internet is only available for individuals who want to protect themselves and their children. You do not need to be afraid that this service is abused by recruiters, companies or other organisations to be abused to collect data about future employees. Our service is not available for credit checks and educational institutions either. Your data is safe with us and will be deleted immediately after termination of the contract.
How does YouDefender ensure that no unauthorised person uses this service in order to get information about me?
You will have to prove your identity to us once. We check every order about the identicalness of the verified personal data. This way we make sure that we are working for you not for a third party.
How long will it take to delete unwanted entries?
It depends on the operatin expense: Sometimes it may only take few hours, in very hard cases the deletion process can take up to a few weeks.
Can YouDefender also delete content on websites with protected access?
Basically yes. It is more difficult than on websites with unprotected acces but in most cases the deletion is successful.
What about popular names like "John Smith" - Can the YouDefender keep identical names apart?
This is no problem for us, since we have an in-depth knowledge of finding personal data. You as a customer will also receive the option of a personal profile secured by password. By specifying your basic data (eg, university, hometown, graduation year, activities, etc.) you allow us the most effective and targeted distinction from third parties with identical names. This information is optional and can be changed, updated or deleted at any time.
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